Store Policies

Orders  

Please email your orders to orders@artrophies.com.  Include the item number, quantity, personalization, due date, and contact information. There may be an additional charge for personalization.  If you require a total amount or a proof, please be sure to include that request in your email.  

Cancellations may be subject to partial or full charges. 

 

Proofs

At your request, we will supply one paper or emailed proof at $12.50 per order.  Approval must be received within a timely manner so your order will not be delayed.  When additional proofs are required due to preference changes or revisions, a nominal fee will be applied.  

 

 Return/Refund

All Orders are provided on a Custom Basis. Each award is designed, assembled and personalized with engraving and/or silk screening, and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.

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If there is an error on engraving, silk screening or other customization method utilized, that is due to an error on our part, you may request to return the item within 15 days after the date your order was received and we will make any corrections at our expense with like or similar item as may be available.

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There is No Refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customers part are the responsibility of the customer. - We can only engrave what we are asked to engrave and as a general policy we do not proof or spell check text submitted by a customer as there are valid reasons to mis-spell certain words.  If you require a proof before engraving, please ask at the time of placing the order. 

 

Deposits and Payment on Orders

All orders above $500 or special orders require a deposit to be paid prior to us filling the order unless arrangements are made at the time of placing the order.

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Pricing Changes

We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product.  Please be advised that there may be an additional charge for customization.  

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By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us